This order was from a new customer. At that time, he was looking for High Quality Galvanized Drive Hook, in urgent need. The quantity was 5000 pieces, delivery time 5 days. The quantity was small, but the problem is we don’t keep stocks and the delivery time was too limited. As the customer said, the drive hook was only a part of the whole project, FTTH line accessories. If he could not supply it, he would also lose the chance to supply other products. As an experienced salesman, I know it’s really hard to win the chance to supply a big project. I must help him. I asked the customer to give me 30 minutes and started to communicate with production immediately.
We need to prepare the material, cut into specified length, bend to hook, get threaded and galvanized. Long process but very short time. It’s big challenge, but fortunately, we are able to make it. Then I told the customer we could deliver on time and gave price. The customer felt unbelievable. The problem solved and he also got competitive price. He praised me for the great help and asked if I can supply other products, like drop wire clamps, stainless steel bands and buckles. These are our featured products. Then the customer promised to come back when next order for more products.
